Returns, Refunds & Money Back Guarantee

Returns, Refunds & Money Back Guarantee

Money-Back Guarantee

Zeta Chad Labs offers a 30-day Money Back Guarantee for the first purchase of our products after at least two weeks of use from the time of shipment. A full refund of the product will be issued back to the same form of payment used, less shipping charges and applicable taxes.

To prevent abuse, the use of this guarantee is limited to 3 individual products per any 12-month period for first-time purchases. If you purchase 3 of the same item, the guarantee will cover a refund of one of those items, with store credit for the remaining items.

Bundles with more than 3 products will be limited to a refund of the 3 highest-priced, eligible products in that bundle. Wholesale or resale orders are not eligible for returns/refunds.

Please contact info@zetachadlabs.com to initiate a request with your Order Number and specific products.

Return Policy

We do not accept returns on books, supplements, personal care, and food items. If it is your first purchase of an item, it may qualify for a money-back guarantee if you contact our Customer Care team within 30 days of purchase.

Orders returned as undeliverable or refused at delivery are eligible for a refund less inbound/return shipping fees. Allow 2-4 weeks for processing.

Quality-Related Returns

For quality-related issues, contact Customer Care at info@zetachadlabs.com with your order number and details.

Returns on Multiples of the Same Product

If you purchase 3 of the same item, the money-back guarantee covers one item (within 30 days). Store credit may be given for the remaining items. Returns are not accepted for opened or unopened items.

Exchanges

We do not offer exchanges.

Exceptions

1. Discounted or discontinued items are not eligible for returns or refunds.
2. Products purchased with Rewards points are not eligible for return or refund.
3. All clothing and accessories such as coffee cups are final sale.
4. Gift cards are non-refundable and not for use on Subscriptions.
5. Purchases made with a gift card are non-refundable.
6. Supplements, personal care, and food items are non-returnable.
7. Money-Back Guarantee is limited to per Product, not Flavors.
8. Zeta Chad Labs Fit products are eligible for a 30-day money-back guarantee on the first purchase.

Additional Information

Refunds are processed to the original payment method. If unavailable, the refund is forfeited. Refunds typically take 5-7 business days, but may take longer depending on the bank or credit card company.

We cannot process refunds to prepaid debit cards. Orders paid by cashier check or money order will receive a check via mail to the original billing name and address.

International Orders

Orders shipped outside the USA are not eligible for returns.